Guides and answers to the most common questions.
Log in and open Downloads in the sidebar. Only the products active on your account are listed there, always with the latest build. If a product is missing, check your Dashboard to confirm the subscription is active.
Products only appear once a purchase has been delivered. If you just paid, give it a few minutes and refresh. If it's still missing, check your Dashboard for an active subscription, then open a Support ticket.
Open the Support page, create a new request and choose HWID reset, pick the product and give a short reason. You can only have one HWID reset pending at a time. Once an admin approves it, just relaunch the product on the machine you want to use, it re-binds automatically to that PC.
Most payments are delivered automatically within a few minutes. If you paid and nothing arrived, open a Support ticket with your payment email and transaction ID so we can match and deliver it manually.
Yes, if the product won't launch or isn't compatible with your machine, contact support and we'll help troubleshoot or issue a refund. Outside of these cases, digital products are non-refundable once a license has been activated or redeemed.